Return Authorization Request

Stratosphere
304 Four Mile Run Rd.
Pittsburgh, PA 15207
USA

Returns

We know how exciting it is to get new parts for your kit, and we always want you to be happy with your order. If something isn’t right, please let us know so we can work with you to fix the issue.

 

I received damaged or defective items.

We’re sorry to hear you received products in this condition. Please email or call us so we can make it right. We’ll send you new products along with a shipping label so you can send us the damaged/defective merchandise.

 

dFd sent me the wrong thing.

We strive to always be accurate when packing orders, but sometimes mistakes happen. We’re only human! Please email or call us so we can get the mistake fixed as quickly as possible. We’ll send you the correct items along with a return label for the wrong merchandise.

 

The box arrived in bad shape and things were missing or damaged.

Please email or call us if a box arrived in such a state. We’ll ask that you send us pictures of the packaging and any damage to items so we can file a claim with the shipping company. We’ll send you replacement items immediately.

 

I don’t like the item(s) I purchased, or they don’t fit.

We understand that sometimes something doesn’t work right with your kit, or you decide you no longer want/need it. You can make a return or exchange within thirty (30) days of receiving your order. Please follow the instructions below to get your return started.

 

*Non-returnable items: 

Drumheads 

Cymbals

Drumsticks, mallets, brushes, rods, and other sound sources

Practice pads

Animal skins

Printed or recorded material

Clearance items

 

Please fill out the Return Authorization Request form below. Tell us if you would like a refund to the original payment method or store credit. If you would like to do an exchange, please include which items you would like to exchange for.

  •  You (the customer) are responsible for return shipping costs. If you are exchanging items, you will also be responsible for the cost of shipping the new items back to you.
  • Refunds to the original payment method are subject to a $1 restocking fee.
  • Returned items must be in the original packaging (except dFd brand shrink-wrapped items), and the product itself must be in new condition
  • If items are returned with damaged packaging, or appear used, a 20% open-box fee will be deducted from the refund amount.
  • We are not responsible for returns that get lost or damaged in the mail. We recommend insuring your return package
  • You MUST have an RMA (Return Merchandise Authorization) number assigned to your return, which needs to be written in the return address. Returns without an RMA number will be refused.
  • If you are returning your entire order, and that order received free shipping, the shipping cost will be deducted from the refund amount.

 

Once we receive your return, we’ll process it as quickly as we can. You’ll receive update emails outlining the refund process.

 


Return Authorization Request
* Required information

Contact Information *
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Order Information *



Reason for Return:*

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