Shipping & Return Policy
- Free Shipping on most orders over $99 in the continental US except for products which have a weight of over 30lbs actual or dimensional weight. Dimensional weight means that the products overall size is considered rather than the actual weight. We offer free shipping in the continental US for orders including Keller floor tom and bass drum shells that are over $400.
- US orders have the option of being shipped by UPS or Priority Mail and generally ship within 3 business days. There are occasions where delays from our vendors can increase this time frame and we will inform you of the status of your order.
- International orders must ship to us first, none of our vendors will ship internationally. Therefore, in about 7 to 10 business days we will receive your order, it will take a day to repack it and take it to the post office. First Class International mail generally takes 2 to 4 weeks, Priority Mail International 1 to 2 weeks and Express Mail International 3 to 5 business days.
- Returns Policy:
All merchandise, except printed or recorded material, cymbals, RCI shells and clearance items, may be returned for a full refund of the purchase price, excluding shipping & handling costs, if the customer requests a Return Authorization within thirty (30) days upon receipt of merchandise.
There is a 10% re-stocking fee for all returns. For items with free shipping or shipping included in the price, the customer is responsible for the actual cost of shipping & handling the order to you, which will be deducted from the purchase price refund. No returns are accepted after 30 days. The customer is responsible for all shipping charges both ways.
Returns must be in new and unused condition. Items that have damaged/destroyed packaging, tears in shrink wrap or backer cards will be considered "open box" and will have 20% deducted from the return/exchange value. This is because we are forced to resell the item at an "open box" discount since it's no longer in brand new, undamaged packaging.
Items that are damaged during return will not be accepted for refund or exchange. Customers are encouraged to insure returns for their protection. Please retain the shipping carton and packing materials.
All claims for damage or defects must be made within three (3) business days of receipt. Please retain the shipping carton and packing materials to send the damaged item back to us with a return shipping label that we will provide..