FAQ

How long will it take to receive my order?

US customers: your order generally ships within 1 to 3 business days and is shipped by UPS Ground unless you select another shipping option. We will email you a tracking number when your order has shipped.

International customers: since none of our vendors will ship internationally, we must have your order shipped to us first. It takes 1 to 3 business days for the vendor to package and ship your order to us plus several days of transit until it arrives at our facility. So within about a week, we will ship it to you by Standard Airmail through the postal system unless you select another postal shipping option. While Standard Airmail does not offer a tracking number, we will email you the customs form number in case you have a problem or a delay with the shipping. You can take this number to your local customs office and they can look it up in their system. If you would prefer getting a tracking number consider upgrading the shipping to Express Mail International, it will get to you faster and provides a tracking number that you can use at the USPS website.

What happens if an item that I ordered is out of stock?

We have a 95% fill rate on orders, meaning 95% of the time your item(s) are in stock and will ship in the regular time frame listed below. While we strive to keep the inventory levels listed on our product pages current, and our vendors usually have items in stock, there are occasions where an item is backordered. When this occurs we will let you know and will offer these options:

1. Wait for the backordered item(s) to arrive. We will find out from the vendor what the approximate arrival time is for backorder to arrive at their facility and will let you know.

2. Substitute for a different item if the wait is too long.

3. Refund you for the backordered item(s) and the shipping.

More FAQ's to come. If you have any other questions please email us.